Track Order

Want to check the status of your order? Please input your order number and click the track order button to find the tracking information or login your account to check the detailed information.
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People Also Ask

Q: Why Can’t I Track My Order?

A: Please make sure you place your order at, and entered the correct Order ID. or email. If you confirm it is correct, please check it in a few hours, because there may be a few hours delay about system.

Q: Why Is My Order Processing?

A: Usually, if the hair you ordered is in stock, it can be shipped out soon on working days, but if the product you order is a customized hair product, then we need several days to customize it for you. Please don’t worry, we will try our best to ship your order out ASAP to help you receive it ASAP.

Q: Why Is My Order Delayed?

A: Normally, the shipping time is about 3-7 business days to most countries once shipped out. There might be shipping delays because of the covid-19 pandemic sometimes. If you are in UK or Germany, Customs inspection will delay your order for 2-3 days. We will always pay attention to the shipping status for you.

Q: The best way to get in touch with West Kiss

A: If you want to get in touch with us, and want our help ASAP, please send an email to, and in your email, you’d better describe your problem clearly and tell us your order number or order page screenshot. We will get back to you ASAP! ( Please be aware that there is a jet lag between you and our customer service team, our team will always reply to you guys ASAP )