Service Guarantee

West Kiss Hair insist on the concept of “Reasonable Price, Trusted Quality”, devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, improve the quality of products and services. West Kiss Hair provide more professional service, choose West Kiss team, enjoy your shopping time. Join us, share your beauty!


Pre-sale Service 

1. Honest products description—All of our products description is honest and all pictures you see in your store are real shot.

2. 24 hours replyWe will reply you within 24 hours and answer all the questions honestly with patience.

3. Quick massages replyWe check emails and massages within 5 hours, answer your questions ASAP.

4. Considerate packages tracking serviceWe give your tracking number at first time when we send the hair out.


After Sale Service

1. Service guidanceIf you have any problems about the hair, contact us at first time.

2. Timely and effective responseWe will try our best to help you solve your problems.

3. Reasonable return policyResponsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 15 days.

4. Professional after-sale servicePerfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.



 All the products provided by West Kiss store will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

West Kiss Hair and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, West Kiss strongly recommends that you check the appearance, quantity, accessories and other aspects of the goods carefully. West Kiss Hair will always focus on customer experience, properly handle service issues during use.